Choosing the right home

A life-changing decision
made with conviction.

It’s sometimes said that moving house is the most stressful thing you can do. While we’re experts at making the transition to our homes one of minimal stress and anxiety, we know it’s always a time of hesitation; that’s unavoidable. One of the best ways to soothe worries about starting the next chapter in a new place is knowing it’s exactly where you should be. Here’s how we help residents and their support networks find the best home.

Step 1

Best interests and care needs assessments.

This crucial information is the foundation of the process. We carry out our own assessment, handled by our dedicated professionals, to determine precisely what the person needs to live a safe, healthy, comfortable, and sustainable life. Through our assessment, we also learn about the person and endeavour to gain a deeper understanding of their memories, experiences, and achievements. Through this, we paint a detailed picture of the person, which helps us treat them with the individuality they deserve if they come to live in one of our homes.

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Step 2

Discovering different types of care homes.

There are different types of care homes that cater to specific conditions. Dementia, Alzheimer’s, limited mobility, mental health, and nursing require particular training and facilities. We work with local authorities and families to understand an individual's care needs and determine which of our homes is best suited to them. We only offer placements to people whose needs we can meet fully and who we believe would thrive in our homes.

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Step 3

Visiting the home and meeting the staff.

Once we’ve identified which homes in our portfolio suit the resident, we offer an in-person tour. Visiting the home in person is essential to finding the perfect fit. This allows the new resident and their loved ones to absorb the atmosphere of the place, meet other current residents, and get a sense of what life is like in the home. It’s also an important opportunity to ensure the residence fits the resident's needs.

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Step 4

Making a decision.

Making the final decision is a sensitive process involving a few different people. We work with everyone concerned to ensure the most appropriate decision is made. We can facilitate discussions between local authorities and families or talk to family members individually to alleviate any worries. Between us all, we come to a decision everyone is happy with—comfortable and looking forward to the next steps.

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Step 5

Moving into your new home.

Moving into their new home can be the most anxiety-inducing part of the experience for a resident. But it doesn’t have to be. We’ve moved so many residents into our homes; we’re ready for anything. We work closely with residents and their families to construct a moving-in plan that takes the stress away. From overnight visits before permanently moving to decorating their room in their preferred colours beforehand, we’ll do whatever it takes to make the process a positive memory.

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Step 6

Set up and ongoing support systems.

Getting used to your new home doesn’t happen overnight. We’re extra attentive to our new residents as they bed into their environment and get used to life in their new homes. We ensure the new resident feels comfortable and secure during this adjustment period. We give them opportunities to make friends with other residents and staff, but we never put pressure on them. We know it’s best to provide gentle encouragement but ultimately give them the freedom to adapt in their own way.

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